Orders with a value of £100.00 or more will be
delivered free of charge. Orders under £100.00 will have a £5.00 postage and packing charge added.
We aim to dispatch the same working day we receive your cleared payment before 12.00 noon. Your
order will be sent via first class post, first class signed for, special delivery or courier. The
shipping method depends on the nature of the order. Due to the type of delivery services we use,
it means in most cases customers receive their delivery the next working day.
At the moment we only ship to UK
addresses and the above delivery charges apply to most parts of mainland UK. Deliveries to
Northern Ireland or the Scottish highlands may attract additional delivery charges, depending on
the nature of the order. Therefore you will need to contact us before placing an order for
delivery to either of those locations. As previously stated we aim to deliver by the next working
day, please be aware that delivery to these locations, may take longer. If you are outside the UK
and place an order, we would have to cancel the order and issue a refund. An administration charge
of £1.50 will be deducted from the refund to cover our costs.
If any item is found to be defective,
please return it along with a description of the fault. We will refund the cost of returning the
item when we send a replacement, the level of refund would be equal to the normal cost to us, for
sending that item in the first place. Make sure any items you return are packaged properly, as a
replacement will not be given if damage occurs due to poor or inappropriate packaging. Also
replacements will not be given, if damage has occurred because of poor or inappropriate
If you are not totally satisfied with your purchase, for reasons other than a
fault, you can still return the goods within 14 days, if they have not been used or installed in
any way. In this case a refund for the goods would be given but please note we make a small
handling charge of 10% when issuing a refund and we do not refund the cost of return carriage
when goods are returned without fault.
VARIANCE OF TERMS
Electrotec reserves the right to vary or
add to these terms and conditions at anytime.
This is a UK based business and as such we are
governed by UK law. We do not export goods outside the UK and we only accept payment in pounds
sterling. To the best of our knowledge this web site is free from any virus and is therefore
safe to use, however for legal reasons we can not guarantee this.